Team Removals New Zealand - Terms & Conditions

1. For the purposes of these terms and conditions:

- **“Act”** means the Contract and Commercial Law Act 2017.

- **“Team Removals”** means Team Removals Limited.

This contract is made between **Team Removals Limited** (“the Movers”) and _______________ (“the Customer”). All business undertaken by the Movers, including the provision of any advice, information, or other services, is undertaken upon and subject to these conditions.

**1. Acceptance of Goods**

1.1. Team Removals Limited accepts goods for carriage only upon these terms and conditions:

1.2. For all house/office moves, furniture relocation, and general freight movement, where prices are quoted based on information provided by the customer, Team Removals Limited reserves the right to modify prices if there are discrepancies in the volume, dimensions, weight, Packing or access conditions (e.g., stairs, balconies) differing from the information provided at the time of booking. Additional charges may be incurred for redirection, multi-route moves, additional labor, storage, etc.

1.3. An extra charge may apply for heavy or oversized items such as spa pools, pianos, pool tables, or any other similar commercial items. It is the customer's responsibility to inform Team Removals Limited if the move includes such items.

1.4. If the Movers deem any goods unsafe to transport or insufficiently packaged, they reserve the right to reject the acceptance of such goods.

1.5. The company reserves the right to change, reschedule, delay, or cancel the customer’s job due to unforeseen circumstances without waiving any charges. In the event of a delay exceeding two hours, the customer will be informed, and a mutual decision will be made at the company’s discretion.

1.6. The Customer shall not provide any of the following items to Team Removals Limited for packing, removal, or storage:

- Dangerous, corrosive, inflammable, explosive, or damaging substances, or any items likely to encourage pests.

- Jewellery, watches, precious stones, metals, money, deeds, securities, stamps, coins, or similar valuables.

- Prohibited or stolen goods, drugs/medicines, aerosols, paints, firearms, or ammunition.

- Refrigerators or deep freezers containing goods (customers are responsible for emptying, defrosting, and cleaning).

- Animals, including pets, birds, or fish.

1.7. The Customer must notify Team Removals Limited of any access restrictions to the property from which goods are to be removed. The Customer is responsible for providing adequate and safe access for the truck and movers. If there are access restrictions, additional charges may apply.

**2. Insurance and Liability**

2.1. **No Insurance Coverage Provided by Team Removals Limited**

Team Removals Limited does not provide any insurance coverage for the goods being moved. It is the responsibility of the Customer to arrange for insurance coverage.

**3. Payment Terms**

3.1. All residential and non-credit account moves are payable via cash, cheque, or credit card on the same day of move unless pre-arranged with management. Commercial office moves may allow up to 7 days credit as per the comment while

3.2. A 3% fee applies to credit card payments (Visa and MasterCard) to cover processing charges.

3.3. Payment is required prior to unloading the final item(s), and a late fee of $50.00 + GST will apply for any overdue payments.

3.4. Defaulting accounts will be sent to a third-party debt collection service at the Customer’s expense.

**4. Misconduct and Unacceptable Behavior**

4.1. Any misconduct or unacceptable behavior directed at any member of the Team Removals Limited staff may result in the termination of the booking at the company's discretion.

**5. Cancellation Policy**

5.1. A cancellation fee of $150.00 applies unless a minimum of 48 hours’ notice is given via email.

5.2. For same-day cancellations, a fee equivalent to 2 hours of the scheduled service will be charged.

These terms and conditions are subject to change and are governed by the **Contract and Commercial Law Act 2017**.