FAQs

FAQs Team Removals

FAQ's | Furniture Moving Services Auckland New Zealand

Do I have to arrange cleaning supplies, or do your cleaners bring their own?

Our professional cleaners only carry proper cleaning chemical kits and help as per the service appointed. Our kit includes a ladder, garbage bin and mop bucket, etc. We only use your live electricity and water supply.

From where do I check the rates?

All you have to give a call on 078080810, and our professional cleaners will be glad to assist you with all your queries. And we will provide you with a rate list and give the treatment of cleaning your entire house as per your requirement. You can mail us at info@teamremovals.co.nz. One of our customer's service representatives will respond to you within 24 hours.

If I vacuum my bedding, upholstery or carpet, will it help remove the bacteria and allergens?

As we all know that domestic vacuums are not powerful enough to remove the contaminants from the mattress. And our professional vacuums have 11 times more suction power than your home vacuum, as well as the different HEPA filtration mechanism, which carries the impurities that have been removed. With the help of our sanitizing treatment, it helps us to leaves your mattress and other furnishings thoroughly disinfected.

How is Team Removals different from its competitors?

We have a policy of always listening to our customers. Our experts continuously and regularly listen to our customers about their needs, expectations, and concerns about a better and safe life. We are continuously operating 24/7 for our customers, which help us to make a difference from other cleaning companies.

Do I need to be available at home during the cleaning service?

It ultimately depends on you. But we suggest you be available at your place with Team Removals so that you can face the cleaners, show them the entire cleaning area, and clearly explain to them what you expect our professional cleaners to perform. Contrarily, you have to inform us how to let our crew inside the house in your absence.

What type of furniture is not covered if there occurs any damage?

Our Movers no longer expect any legal responsibility for the following type of things.

  • Documents, even currency, valuable stones, jewellery, gadgets of sentimental value, furs, digital data, & articles of gorgeous value. The damages induced by way of gadgets packed by way of the consumer
  • The mechanical running situation of TVs, appliances, computer systems & electronics
  • Loss or injury due to breakage of glassware or different fragile items, except packed and unpacked through the mover & documented upon delivery
  • Missing objects that are not now not inventoried at the beginning & documented as lacking upon delivery
  • Items until now broken, repaired, glued, or too susceptible or unstable to move
  • Damages that are now not documented at the time of delivery.

On what basis will I be charged for the packing and moving of the furniture services?

Packing prices are primarily based on the number of containers packed through the mover, and added packing would additionally trade your shifting cost. Once in a while, this process takes place if you have been packing your very own packing containers; however, you no longer get the whole lot packed as you'd intended.

Our Movers will no longer pass unfastened gadgets; however, they will load them in bins and cost you only for the packing. In order to ensure that you get the right estimates, it is crucial to have a complete listing of all the furniture to be packed through when your estimate is prepared.

Should I Provide Food For The Workers?

You don't need to provide eatables, but it is a good gesture. Realize that furniture movers do all the hard work, often under challenging circumstances, and remember they will need to take refreshments breaks. You can provide water and designate a bathroom they can use, with soap oil and paper towels ready so they can wash up when needed.

How will Auckland New Zealand Furniture movers make sure my precious furniture will be secure and damage-free at some point of the move?

Our organization has put in a lot of effort to pick out the proper movers in every City. For one, these movers are trained and evaluated for tests, teams, capabilities, and the capacity to supply a top-class carrier consistently. This brings all the Movers & Packers in our market to the excessive requirements that our Auckland New Zealand furniture removals experts have set. Two, we work with some of the most dependable transport companies. Three, be it excellent packing, dealing with your properties with care when loading and unloading, at your home or the warehouse. Utmost care is taken through the transporters when transferring your property by way of avenue or through different transport. On the pinnacle of this, in the tournament of untoward incidents that lead to injury or loss of any of your belongings, you are a hundred percent secured with insurance.

What are the items that you don't provide services for?

We recommend you not to pack or ship the following items. Items such as flammable ones, propane tanks, fireworks, etc., are being ensured not to be added to the truck. These items could make your insurance invalid if there is a leak, flame, or an unexpected accident.

How will Auckland New Zealand Furniture movers make sure my precious furniture will be secure and damage-free at some point of the move?

Our organization has put in a lot of effort to pick out the proper movers in every City. For one, these movers are trained and evaluated for tests, teams, capabilities, and the capacity to supply a top-class carrier consistently. This brings all the Movers & Packers in our market to the excessive requirements that our Auckland New Zealand furniture removals experts have set. Two, we work with some of the most dependable transport companies. Three, be it excellent packing, dealing with your properties with care when loading and unloading, at your home or the warehouse. Utmost care is taken through the transporters when transferring your property by way of avenue or through different transport. On the pinnacle of this, in the tournament of untoward incidents that lead to injury or loss of any of your belongings, you are a hundred percent secured with insurance.

Will you disassemble and reassemble the furniture for me?

Unless this is all mentioned in advance at the quotation stage, all items will be required to be dismantled and ready to move before our arrival. If accepted at the quotation stage, our staff will perform the disassembling and reassembling of your appointments for you to the best of our knowledge. We must know what is required at the quotation stage to allow for the necessary tools and equipment to be provided on your removalist day so please make sure that you give us as much data as possible!

How much do you charge for your house removals services?

We provide you with a fully detailed quote for your move. However, it is always best for our movers to visit your house before giving an estimate. We have to examine the things first, and the cost will depend on the number of things such as packing, entrance, the size of the moving vehicle and the number of staff required on a moving day.

How much notice do I require to provide for an expected move?

We can be very manageable with dates and times. If we have availability, Our professional house removalists in Auckland New Zealand can relocate your belongings the next day or sometimes even on the very same day. We would usually suggest that you talk to us earlier rather than later. Two – Four weeks’ notice is advisable, particularly during peak times (summer, bank holiday weekends, Easter and Christmas/New Year).

How many tasks do Team Removals perform in a week?

At Team Removals, our team prides itself on getting the work accomplished as efficiently as possible. We make about 30-40 moves per week and do this everywhere because we are a trusted organisation who will look after your belongings with complete care as our own.

What is the best way to pay for my storage?

A personal debit order will be provided to our customers when you visit our store. We suggest you fill this out and return it to your local office at your quickest convenience.

How will your removalists relocate my piano?

Team Removals uses modern tools and have the proper knowledge and experience to move your specific piano. Usually, it takes two to three people to relocate a piano with the proper tools. But in some circumstances, it will require 4-5 people. We take the time and care by assuring you that your move is successful.

Are Team Removals prices competitive?

Team Removals in Auckland New Zealand offers you regularity and the best quality services for your piano relocation at a reasonable rate. Our pricing structure is one of the most satisfying features of our services. We aim to keep our prices as reasonable and appealing as possible without compromising your piano move's attention to detail or quality.

When should I inform Your moving company?

Your commercial and residential moving company should be informed of your move four to six weeks before to give them enough training time to meet your delivery plan. Informing them early also gives you the chance to call them to help you pack items for you. Other moving companies offer more than just loading, driving, and offloading.

Do your movers help us arrange the pool table in its position in my new destination?

Of course, we do. At Team Removals, Our professional movers' main goal is to provide excellent service to our customers, which certainly involves placing your beloved pool table exactly where you want it.

What occurs if the weather looks bad?

Bad weather is not perfect for your move. But due to our vast experience, our professional movers can handle such moves as we know there are potent deadlines when relocating. It is impossible to work as fast as we usually would to maintain safety, but we can still perform an efficient and safe removal.

For how much time will your pool table moving quote be valid?

As long as the discussed conditions and amount of goods do not change, we are very manageable with the terms of our quotes.

Do you provide transit insurance for my pool table?

Yes, we provide our customers with NZ$100,000 transit insurance. It helps you to protect your pool table during the entire relocation process from damage and theft. If you have any details of particular concern or a significant value, it is suggested that you take out a separate policy for such delicate goods.

Do you provide your pool table removal services over the weekend?

Of course, we do. Team Removals work on Saturday and Sunday to assist our loving customers. But, we do suggest booking well in advance due to high demand over holidays.

What if I have to cancel my move?

If you move within Auckland New Zealand, cancellations must be notified at least 48 hours before the scheduled relocation date. Otherwise, you have to pay the amount of money, or 50% of the quoted price – whichever is greater – cancellation price will apply. But for long-distance jobs, cancellations must be advised at least seven days in advance. Otherwise, 75% of the quoted price cancellation charge will apply. Please visit our terms and conditions page for more details.

How long will my intercity move take?

It largely depends on the segmented part times, such as packing, loading, transportation, unpacking, etc. Intercity moves take time, and total-time them provider estimation depends on not just one factor but also a lot. The majority of the time is spent on packing and transportation.

Do you take any hidden charge?

We provide our customers with the fairest moving quotes. Make sure that you ask this question beforehand so that you don't need to worry about the cost. Carefully analyse your quote, and ensure that you hire only the intercity moving company that commits that it will not take any removalists prices only for the sake of moving your furniture and counting on every criterion you get.

Can you safeguard our essential data and information before the move?

Of course, Official moves can raise the chance of data loss and machinery failures, so our professional movers will make sure you have a proper data security policy in place before your relocation. Our exceptional quality, purpose-built packaging will also secure all of your IT equipment which means they are fully protected during the move to prevent breakage and getting lost.

Who will be supervising my office move?

Our Office moving company will come with a project manager, someone who works as a group supervisor or team leaders who oversee each aspect of the move and ensure quality and maintain and verify any admin or inventories.

How do your office movers in Auckland New Zealand help with the packing and unpacking?

Ensure the removals company provides everything you require for packing up the office, including crates, boxes, and materials. Our Professional movers come in well before the moving date to give employees training and information on packing and labelling equipment, documents etc.

Do you offer reasonable and convenient storage?

You may well need to store some things for a short or long-term period after a transit. We have our storage facilities, which are much more cost-effective than the other moving companies storage operators. Ask about prices.

Will your movers take care of all the administrative requirements?

Manager should assist deal with contractors, ensure health and safety rules are followed and manage all the administrative requirements included in moving and site management. It will help you to reduce your paperwork messes!

What is your van capacity? How many vans do I need to move my belongings?

The size of the moving van or truck depends on the volume of the belongings you are about to move. We have been moving with us to a 3 plus bedroom house and also as small as one room house or a few belongings. Team Removals man with a van service provides local and intercity moves in Auckland New Zealand. We have with us available all types and sizes of vans and trucks to cater to all of your needs.

Is Team Removals completely insured?

Our insurance is based on the whole move, and there is no restriction for single items. Yes, our removals service is completely insured for all your properties. Also, you will find that our removalists services insurance is completely flexible based on the individual moving need. Note here that the owner's packed belongings aren’t included in the insurance policy. If you are going to pack your belongings all by yourself, you cannot guarantee the items are packed professionally.

Won’t two men with truck service be enough?

Having the right numbers of men in the job is very important. Two men on a job will be more efficient than one, three men on a bigger scale move will be more efficient than two. Two men on the job are always recommended so that if one man carries the belongings, the other one is there to handle it, or give directions. So based on the scale of the move, you can opt for more men, this will increase the quotation price by a little, but will ensure that the overall cost is minimised.

What preparations should I do?

The biggest tip here would be that one should not take stress. In any circumstances, you can take the consultation or advice which will help you improve your situation and even reduce your cost. If you would like Team Removals to assist let us know. A well prepared and scheduled move will only ensure an efficient move. Decluttering helps minimise the last minute hassle, defrost fridge, dried bathtub, packed clothes, and more such preparations would help us to reduce the overall time.

Will your men come on time?

Yes! We understand that waiting for an already booked and planned service could be very irritating and inconvenient. And personally we don't like to get late for our next move. That is why we ensure that our man with a van is reaching the specified location on time and completing it as soon as possible to never get late for our next location.

Do I have to arrange cleaning supplies, or do your cleaners bring their own?

Our professional cleaners only carry proper cleaning chemical kits and help as per the service appointed. Our kit includes a ladder, garbage bin and mop bucket, etc. We only use your live electricity and water supply.

From where do I check the rates?

All you have to give a call, and our professional cleaners will be glad to assist you with all your queries. And we will provide you with a rate list and give the treatment of cleaning your entire house as per your requirement. You can mail us at info@teamremovals.co.nz. One of our customer's service representatives will respond to you within 24 hours.

If I vacuum my bedding, upholstery or carpet, will it help remove the bacteria and allergens?

As we all know that domestic vacuums are not powerful enough to remove the contaminants from the mattress. And our professional vacuums have 11 times more suction power than your home vacuum, as well as the different HEPA filtration mechanism, which carries the impurities that have been removed. With the help of our sanitizing treatment, it helps us to leaves your mattress and other furnishings thoroughly disinfected.

How is Team Removals different from its competitors?

We have a policy of always listening to our customers. Our experts continuously and regularly listen to our customers about their needs, expectations, and concerns about a better and safe life. We are continuously operating 24/7 for our customers, which help us to make a difference from other cleaning companies.

Do I need to be available at home during the cleaning service?

It ultimately depends on you. But we suggest you be available at your place with Team Removals so that you can face the cleaners, show them the entire cleaning area, and clearly explain to them what you expect our professional cleaners to perform. Contrarily, you have to inform us how to let our crew inside the house in your absence.

How much does it cost to remove or move a spa tub?

The cost of moving a spa tub will depend on the following factors:

  • Size of the spa tub
  • Numbers of movers needed to move the spa tub
  • Access to the location
  • Pickup and delivery locations of the spa tub
  • The floor where the spa tub is located
  • Time duration of the journey to move a spa tub

What should I have to do before movers arrive to remove my spa tub?

You will need to do some required things before movers arrive at your location, which includes:

  • Drain your spa tub
  • Turn the water off from the house
  • Turn the electricity off
  • Make some space free to move a spa tub
  • Remove unnecessary items from your bathroom that may be a hurdle while moving your spa tub

Can you help me get rid of my old spa tub?

Yes, we also remove the old spa from your home and help you relocate your new spa tub at your place if you want to. We provide both services at cheap rates in Auckland New Zealand.

What do you mean by Access in moving Spa tub?

Access means to access and availability of your location. How easy it is for us to reach and deliver your spa tub and how much time it takes to do so. Access also includes the size and weight of the spa tub and the length and width of the passageways through which the spa tub will be removed.

Do you move a spa tub up and down the stairs?

It depends on a few factors such as how many up and down the stairs we have to move taking spa tub and also the length and width of the stairs. And if the spa tub fits while moving through stairs. It is a matter of security of our movers and your spa tub too. That’s why firstly, we have to look at the area. And after analyzing all the points, it will be decided whether the spa tub will be moved or not.

Are you insured movers?

Yes, We, the Professional Single Item movers, are insured movers. We have been serving these services for the past ten years in Auckland New Zealand and have built prominence as one of the best movers in Auckland New Zealand.

How much do you cost to move our item?

The moving cost will depend on some factors that include:

  • Size and weight of the item
  • The number of movers needed to move that item
  • Access to the location
  • The floor at which the item is placed or will be delivered
  • Type of vehicle used to relocate that item
  • Time duration of the journey

Do you provide storage facilities?

Yes, we do provide storage facilities to our customers. We have a well-established warehouse where you can store your item, and your item will be safe and secure at our storage house. You can store your item anytime, for any given period of time.

Are your moving services expensive?

No, Our moving services are not expensive. We, Professional Single item movers, will provide you with the best moving services at the price that suits your budget. We make our services that affordable so that anyone can afford them. The more customers can avail of our services, the more it will make us happy and our services better.

What are the moving Quotes?

Moving quotes are the price estimates that the moving company gives to their customers. They are not actual price estimates, but they are a rough estimate to move a product or a number of products from one place to another. Price estimates are given to customers after checking the size, quantity and other essential details that effects price. You can quickly get free moving estimates over the call or online from any moving company. This will help you choose and compare the moving companies that suit your needs.

Do you arrive with packing materials on moving day?

It is considered best if you pre-packed your items when it comes to last minute removal. But our expert team of removalists are ready for any challenging situation, so if you need any packing material on a moving day, our movies will provide you with that on the site.

Do you sell packing materials?

No, we do not sell packing materials, but we will provide you with our packing materials if you ask. But the extra charges will be added to the services, and all the moderation and costs will be discussed with you before get down to any work further.

How much do packing services cost?

The cost of packing services depends on some factors, which include:

  • Size of the item
  • Quantity of items
  • Quantity of packing material required
  • Number of packers needed to pack the products
  • The delicacy of the item.
  • Cost of packing materials.

What do you mean by an In-home estimate?

An in-home estimate is the accurate cost estimate of moving, which can be estimated after a thorough pre-move survey of the house and the items that are to be relocated. In this, a professional estimator will visit your home and thoroughly check all the items and, on the basis of all the factors, will estimate an accurate cost for your move.

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